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Sample guide

A drawn sample guide, filed under IT: one instruction and one picture at a time, with the click ringed on each screenshot. A real guide from Chronika reads the same way.

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This is not a customer guide. The screens are drawn by us from a made-up app, and each says SAMPLE in its corner. The step count and the time are for the sample, not a measurement of anything.

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Sample · IT · 4 steps · 0:24

How to report something that is broken

When a laptop, an app or a login stops working, tell the Service Desk through the portal. The more you say, the less they have to ask.

Click “Report an issue”
Sample screenshot for step 1: Click “Report an issue”. Drawn sample of the Northwind IT portal home page, with a Hardware link.
Select “Laptop or hardware”
Sample screenshot for step 2: Select “Laptop or hardware”. Drawn sample of a report-an-issue form with its fields filled in.
Describe what happened in “What happened?”
Sample screenshot for step 3: Describe what happened in “What happened?”. Drawn sample of a report-an-issue form with its fields filled in.

Tip

Say what you were doing, what you expected and what you saw instead. Paste any error text exactly as it appears.

Click “Send report”
Sample screenshot for step 4: Click “Send report”. Drawn sample of a report-an-issue form with its fields filled in.

Sample guide · drawn screens · nothing here was recorded from a real system

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