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For IT teams

Answer it once.
Link it forever.

Password resets, VPN set-ups, access requests, new laptops. Do the fix once with the recorder on, and the next ticket gets a link instead of a call.

Get startedSee how it works

Chrome · Edge · Windows programs

chronika / guidesSample

Sample · 4 steps

How to request a laptop

Open the Hardware catalog
Sample screenshot for step 1: Open the Hardware catalog. Drawn sample of the Northwind IT portal home page, with a Hardware link.
Sample guide on drawn screens, not customer work

In short

Chronika is documentation software for IT teams. Record a fix once, whether it happens in a web console or a Windows program, and each click becomes a step with its screenshot. Password fields are blurred before upload. The next ticket gets a link to the guide instead of a call, and the guides live in one workspace.

01How it works

Record it. Share it. Fix it. Keep it.

Say the VPN client throws an error at 8am. Fix it once with the recorder on, and every ticket after that gets a sentence and a link.

  1. Capture it as you work

    Record the fix while you do it

    Open the recorder, run the fix the way you always do, and stop. Every click becomes a step with its screenshot. That covers web portals and admin consoles, and also the installers and settings panels that never open in a browser.

    • The Chrome and Edge extension records a tab; the Windows app records any window or a whole screen
    • Talk through the odd step as you go; the narration stays lined up with the steps
    • Steps upload as they happen, so a long fix is not lost if the browser pauses the extension

  2. Share it where work happens

    Put the link in the ticket reply

    A guide is one link. Paste it into a ticket, a chat or an email. With the public link on, the reader needs no account. Turn it off and the link stops working.

    • Public read-only links, with the screenshots served only through the link
    • Export to PDF, Word, HTML or Markdown for a wiki or a runbook
    • Guide Me walks someone through the task on the live page, through the extension

  3. Fix the painful parts

    Keep credentials and internal names off the page

    IT screens show things that should not travel. Password fields are detected and blurred in the screenshot on your computer before anything uploads, and what you type into them is not recorded. For the rest, blur or crop before you share.

    • Hide a step you only needed for yourself without deleting it
    • Put an alert before the click that can lock an account or wipe a profile
    • Recorders connect with a personal token that acts with your own permissions and no more

  4. Keep the library in order

    One shelf the whole team can find things on

    Use a team workspace with collections for VPN, accounts and hardware. Editors record and fix guides. Viewers read them. When a portal changes, edit the steps that moved instead of starting over.

    • Four roles: owner, admin, editor and viewer
    • Collections file guides; deleting a collection keeps its guides, unfiled
    • Deleted guides go to Trash before they are gone for good

02Example guides

Guides you would record

These are the kinds of guides an IT team could record. They are examples, not customer work.

  1. 01How to connect to the company VPN
  2. 02How to reset your password
  3. 03How to request a laptop or a second monitor
  4. 04How to map a shared drive
  5. 05How to set up work email on your phone
  6. 06How to ask for access to a shared mailbox
Desk examples, not customer work
Click “Submit request”
Sample screenshot for step 4: Click “Submit request”. Drawn sample of a laptop request form with a memory option picked.

Tip

Over €1,500 needs your manager’s approval first.

Same sample guide, last step. Drawn screens.

03What you get

What Chronika does for an IT desk

  • Records a browser tab or any Windows window, in one library
  • Blurs password fields before upload and never keeps what is typed in them
  • Lets you blur, crop, zoom and annotate any screenshot
  • Adds tips, notes and alerts to a step
  • Signs people in with email and password, or Microsoft Entra ID, Google or any OIDC provider when you set it up
  • AI is optional: use it for write-ups and Chronie, or leave it off

04Questions

Before you start

Can I record a desktop tool, not just a website?
Yes. The Windows app records any window or a whole screen, so installers, control panels and desktop admin tools work. The browser extension and the Windows app write to the same library, and one guide can hold both.
What happens to passwords I type during a fix?
Password fields are detected and blurred in the screenshot on your computer before anything uploads, and the text typed into them is not recorded. Other fields are captured as you see them, so look over each step and blur or hide anything that should not be shared.
Can our staff sign in with their company account?
Email and password work out of the box. Microsoft Entra ID, Google and generic OIDC switch on when you set their variables on the server. You can also make accounts invitation-only.

05Related

Also worth a look

All solutions

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Ready when you are

Record your next fix

Install the recorder, run the fix once, and send the link.

Get startedSee how it works